After six weeks of constant drops offs and after countless calls to BT (via the offshore call centre) an engineer was finally sent. There was a problem at the exchange and he connected me to another line which was working! The speed is now acceptable but I have still experienced drop offs and slow speeds. I was repeatedly told the problem was with the way I had my equipment setup and that there was nothing wrong with the line and like many others I was also repeatedly told if a problem wasn’t found by the BT engineer then I would be charged

Richard Joynes

Following two months of constant complaining about drop-offs an engineer was sent. A line failure was found and he connected me to a redundant line which was serviceable. Although by no means fast, the speed is now acceptable with no drop offs. I was constantly told, by people with Indian accents, that there was nothing wrong with my line! You must ignore these people and insist on an engineer. They try to put you off by saying that you get charged for the visit if they find nothing wrong!! If you are getting drop offs, there IS something wrong.

Robert Alderslade